Delivery & Returns Policy

Shipping & Returns Policy

 

DELIVERY INFORMATION

 

·        All Irish delivery parcels are sent via An Post and are expected to arrive within 1-5 working days.

·        Orders placed before 12 pm, will be dispatched that day. Orders placed after 12 pm will be dispatched the next working day.

·        Delivery days are Monday-Saturday (excluding bank holidays). 

·        Postage & Packaging charged at €6.00 per delivery across the Republic of Ireland.

·        Orders can be collected In Store: Source Lifestyle, 1 The Diamond, Malahide Co. Dublin.

·        For any queries on delivery please contact info@sourcelifestyle.ie.  

 

RETURNS POLICY

 

Received your online order and changed your mind? 

 

We hope you love your Source Lifestyle purchase but in the case that one of our products isn’t quite right for you, don’t worry, you can cancel your order within 14 days of receipt of your ordered goods and return your item(s) within 14 days of notification of cancellation of your order.

 

Please complete the returns form and include it with your return. You can notify our Online Customer Service team in advance of sending your return parcel.

 

Click here to download a returns form…

 

If something is not quite right with your order

 

If a product is defective in any way, please return it as soon as possible after becoming aware of the defect and we will either deliver a new one to you or refund you the cost of the product. Any breakages or damages must be reported to us within 24 hours of delivery.

 

TERMS & CONDITIONS:

 

·        If you are cancelling your order, you can notify our Online Customer Service Team in advance of sending your return parcel by emailing them at lynn@sourceinteriors.ie

·        Returns must be received within 14 days of delivery.

·        Any breakages or damages must be reported to us within 24 hours of delivery.

·        We shall reimburse you within 14 days from the day on which we receive the returned item(s).

·        No refunds available on sale/discounted/pre-order items - exchange or credit note only on these items.

·        All returned item(s) must be unworn, unused and have their original labels and tags attached. 

·        Please pack your product(s) carefully, preferably in the original box and packaging. If this isn't possible, then please pack to these standards to ensure nothing gets damaged in transit (the good(s) are your responsibility until they reach us). We would also advise tracking your returned item/s.

·        Ensure any footwear is returned in its original packaging, unmarked and within an outter packaging.

·        On inspection of the goods during this time, or after, as the case may be, if we find that you have handled the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods, you will be liable for the diminished value of the goods. In such circumstances, we may withhold an amount to reflect the diminished value of the goods.

·        Source Lifestyle does not cover your shipping costs back to us.

·        Source Lifestyle does not accept liability for any returned goods lost or damaged in the post.

 

All goods will be inspected on return

 

Please note that you are required to take reasonable care of the goods prior to returning them. You are liable for any diminished value of the goods resulting from the handling of the goods beyond that necessary to establish their nature, characteristics and functioning The goods are your responsibility until they reach us, so make sure they're packed properly and can’t get damaged in transit. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

 

Proof of Postage

 

We recommend that you obtain a proof of postage and to be absolutely sure the items arrive back to our returns section, you should use a tracking service.

 

Late or missing refunds (if applicable)

 

Refunds can take up to 14 days to be processed. If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@sourcelifestyle.ie

Exchanges (if applicable)

If you need to exchange an item contact Source Lifestyle via email at lynn@sourceinteriors.ie and send your item to: Source Lifestyle, 1 The Diamond, Malahide, Co. Dublin. 

Gifts

 

If you have a gift receipt, and wish to spend it online…